It’s usually in the front console area but if you’re not sure where your 12v socket is, just check your cars handbook.
Read more... SECTION ARCHIVE TODO:Call us as soon as you can on 0330 303 0021 – just make sure everyone’s safe first. Our claims team are ready to help you 24 hours a day, 7 days a week. If you look in the ingenie app you’ll find a crash guide to help you collect all the information you need […]
Read more... SECTION ARCHIVE TODO:If you need your windscreen repaired or replaced, give our windscreen claims team a call on 0330 303 0024. If you use one of our approved repair companies, the excess (the amount you pay towards a claim) is £20 to repair and £75 to replace.
Read more... SECTION ARCHIVE TODO:If you need to speak to someone about a claim, please give our claims team a call on 0330 303 0021. We’re open 24 hours a day, 7 days a week.
Read more... SECTION ARCHIVE TODO:The quote we give you is based on things like your age, your car, how long you’ve been driving and where you live.
Read more... SECTION ARCHIVE TODO:If we’re worried that you’re driving dangerously or you get more than one Dangerous message in the same area of your driving (like speed or braking), we may get in touch to have a chat about how to improve. This would include tips on how to improve your driving, helping you work towards earning good […]
Read more... SECTION ARCHIVE TODO:Your score will be set to zero until after your next driving review – when your score will be reset We’ll call you to discuss your driving, and send you a letter that explains everything Your policy will be put on review and unless we see a significant improvement in your driving your policy will […]
Read more... SECTION ARCHIVE TODO:We assess these areas of your driving with the GPS and accelerometer data from your black box. We measure acceleration (g-force) using the accelerometer in the box. Acceleration means the rate at which speed changes. So, if your speed increases rapidly over a short period of time, it will mean more acceleration than if you […]
Read more... SECTION ARCHIVE TODO:ingenie is about creating a community of better, safer drivers. We’re trying to make insurance more affordable for the people it costs the most by proving young drivers can be skilful drivers – so we can’t allow unacceptably dangerous speeds. If we do see these kinds of seriously reckless speeds, we’ll try to contact you […]
Read more... SECTION ARCHIVE TODO:You’ll get driving feedback messages about every 10 days, as long as you’ve driven at least 40 miles in that time. If you haven’t had any yet, it might be that you haven’t driven enough miles for us to give you a good idea of how you’re doing. If it’s been more than 10 days […]
Read more... SECTION ARCHIVE TODO:Take a look at your driving messages on a regular basis as these will highlight the areas you can improve in. You’ll also find a How to improve section on our app and in the My account area, which covers each of the 4 key areas of your driving – speed, acceleration, braking and cornering. […]
Read more... SECTION ARCHIVE TODO:We look at the trends in your driving to see where you’re doing well in your speed, acceleration, braking and cornering, and where you could improve. We then work out a score out of 100 (100 being the best) so you know how it’s going at a glance. If you’ve got room for improvement, take […]
Read more... SECTION ARCHIVE TODO:Once your black box is fitted, you’ll get your first set of feedback messages about 10 days later, as long as you’ve driven at least 40 miles. If it’s been more than 10 days and you’ve definitely driven more than 40 miles, send us an email to connect@ingenie.com and we will look into it for […]
Read more... SECTION ARCHIVE TODO:Your messages are based on how you’ve been driving in the last 10 days (or since your last set of feedback) and shows you the areas you’re driving well in and where you can improve. This means that your latest feedback messages are not directly linked to your driving score. You’ll need to scroll back […]
Read more... SECTION ARCHIVE TODO:Every 10 days, we’ll give you an overall driving score out of 100 for your speed, accelerating, braking and cornering. To help you improve your score, you’ll also get driving messages for each of the 4 key areas with some helpful tips. To find out more, check out our How ingenie works page.
Read more... SECTION ARCHIVE TODO:Yes, and we would love that because drivers who share their feedback with a parent are 10% less likely to have a crash. Pretty big deal. It’s easy to share your feedback – just log in to your My account area and go to the ‘Share your feedback’ section. We’ll send an email invite to […]
Read more... SECTION ARCHIVE TODO:You’ll get the link to set up your driving feedback account in the 48 hours after you’ve had your box fitted. We’ll send this to the email address you set up your insurance with, so make sure you can get into that email account. You’ll get your first set of driving feedback messages about 10 […]
Read more... SECTION ARCHIVE TODO:So we have enough driving data to get a good idea of your driving style, we wait until your second set of feedback messages to give you a driving score.
Read more... SECTION ARCHIVE TODO:Not a problem – happens all the time. Send us an email to connect@ingenie.com with the garage’s address and the date and time they had your car. We’ll check this against your driving data and update your feedback if necessary. Don’t worry – we’ll make sure your driving score and discounts aren’t affected by your […]
Read more... SECTION ARCHIVE TODO:The heatmap is linked to your driving feedback and shows you the areas where you can improve in each driving category. If the spots on the map are red, then more harsh driving happened here The lighter areas show where some harsh driving happened and circle the roads to focus on You can use the […]
Read more... SECTION ARCHIVE TODO:We have to refund money to the account you used to pay for your insurance. If the account closes, we’ll need confirmation from the bank. Once we have this we’ll send you a cheque.
Read more... SECTION ARCHIVE TODO:Your drivng feedback is used to help us work out your renewal price. We work out this price from your driving data, plus any No Claims Discount you’ve earned. Things like how many miles you drove in the previous year and any details that have changed will also go into the calculation.
Read more... SECTION ARCHIVE TODO:The max you can earn off your insurance is of your original price and you could pay up to 10% extra if you drive poorly. You’ll find the exact amounts on the score section of your ingenie app or My account area. You can also see how much you can save over the whole year […]
Read more... SECTION ARCHIVE TODO:Every 10 days, we’ll update your driving score and tell you what discount or increase you’re on track for at your next price review. If you’re on track for a discount, keep working on your feedback because you could push it up even higher! If you’re on track for no discount or an increase in […]
Read more... SECTION ARCHIVE TODO:The cost of repairing or replacing your car is only one of the factors that goes into calculating your insurance price. Repairs to other cars or property you damage are also taken into consideration but that’s not what makes crashes so costly. The true cost of a crash is when people are hurt. Care for […]
Read more... SECTION ARCHIVE TODO:Insurers look at loads of things to work out your insurance price, including your age, job, where you live and your car. They also look at the cost of repair, how much other people with your details crash and how much compensation for injuries and damage cost.
Read more... SECTION ARCHIVE TODO:Nope, there‘s no additional cost as it’s part of what you pay for your insurance. However, a charge may apply if you change your car or cancel your policy.
Read more... SECTION ARCHIVE TODO:Yes, if you don’t want to pay for your insurance upfront, you can choose monthly instalments. You’ll normally be asked to pay a 20% deposit followed by 10 monthly payments. This way of paying is kind of like a loan that you pay back each month, so there’s an APR (a bit like interest) on […]
Read more... SECTION ARCHIVE TODO:We use the data from the black box in your car to build up a picture of your driving style. We then review the price of your insurance 3 times a year based on how you’ve been driving, if you drive well then the cost of your insurance will come down by up to .
Read more... SECTION ARCHIVE TODO:The driving feedback is based on how the car is being driven, not how an individual human behaves. Because we didn’t put a spy cam on the box, we can’t tell who’s driving. Someone messing up your feedback? Get some advice.
Read more... SECTION ARCHIVE TODO:Right now we only offer insurance if you’re the main driver but you can add a parent as a named driver. This is actually a much better idea, as it means you’ll be building up your own No Claims Discount right away. Get some more information about No Claims Discounts.
Read more... SECTION ARCHIVE TODO:Yes, as long as your car is being fixed by one of our approved repairers.* You can also get Upgraded Replacement Car cover, which gives you a free replacement car for up to 21 days if you crash or your car is stolen. Have a look at the full details. * Subject to availability
Read more... SECTION ARCHIVE TODO:Yes, and it’s a very good idea! It costs £29.99 for the whole year and covers you for things your insurance doesn’t – like money lost if you can’t work after a crash. You get legal representation cover up to £100,000, to help you get back anything that wasn’t insured in an incident that wasn’t […]
Read more... SECTION ARCHIVE TODO:That’s fine, as long as the owner is your parent, husband/wife or civil partner and you have their permission. You will need to be the registered keeper of the vehicle and have your name on the V5C document (log book), though. Find out more about a car’s V5C.
Read more... SECTION ARCHIVE TODO:If your car is stolen, you’ll need to get a Crime Reference Number from the police and then call us on 0330 303 0021. We’ll help the police with locating your car.
Read more... SECTION ARCHIVE TODO:We offer 3 types of UK breakdown cover which you can take out at the same time as you buy your insurance. Roadside – if you break down further than a mile from home, call any time and we’ll send out someone to repair your car by the roadside. If it can’t be repaired, we’ll […]
Read more... SECTION ARCHIVE TODO:Travel outside of the UK from 1st January 2021 While a trade deal has been agreed with the EU, the decision regarding membership of the free circulation zone has not been finalised. Therefore, you will need a Green Card if you take your car outside of the UK. What is a Green Card? A Green […]
Read more... SECTION ARCHIVE TODO:‘Fraid not. We don’t insure cars that have been modified in any way. Modifications are things like tinted windows, nonstandard alloys and/or wheels, body kits, performance enhancements, transfers and decals. If you’re not sure if your car’s been modified, get in touch with the manufacturer or look online for the car specs. Get the full […]
Read more... SECTION ARCHIVE TODO:You should get links to your insurance documents by email within 48 hours. Your Certificate of Motor Insurance will be sent by email once your box is fitted. If you don’t get your documents in this time, please email service@ingenie-insurance.co.uk or speak to us on live chat to check everything’s OK.
Read more... SECTION ARCHIVE TODO:When it comes to mileage, you’re in control. When you fill out our quote form, tell us how many miles you think you’ll drive over the year. Our handy calculator will help you work out an estimate. It’s really important that you’re as accurate as possible because if it looks like you’re going to drive […]
Read more... SECTION ARCHIVE TODO:Speeding is one of the things we look at in your driving data so it does have an impact on your discounts at renewal. That said, we’re not a speed camera. We’ll only get in touch if we’re worried about your safety. We would only consider cancelling your policy in extreme cases, and we would […]
Read more... SECTION ARCHIVE TODO:We only collect data related to your driving, so we can give you feedback. We promise: We will not release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are required to do so by law or a court order We will not be […]
Read more... SECTION ARCHIVE TODO:We use your black box to build up a picture of your driving style – your speed, acceleration, braking and cornering. We then review the price of your insurance 3 times a year at 3, 6 and 9 months. Reviews are based on how you’ve been driving over the previous 3 months. Drive well and […]
Read more... SECTION ARCHIVE TODO:Unlike some other black box insurers, there’s no threat of turning into a pumpkin with us. We’re more interested in how you drive than when you drive.
Read more... SECTION ARCHIVE TODO:If you have a question about your insurance, need to make a claim or want some help with your driving feedback, you can find all the phone numbers you need on our contact page, in your feedback account or on the ingenie app. You can also get us on , or if you need to […]
Read more... SECTION ARCHIVE TODO:Insurance companies usually reward customers by offering a No Claims Discount for each year you go without claiming. ingenie offers a No Claims Discount that’s built into your renewal quote, and gives you extra discounts if you drive well.
Read more... SECTION ARCHIVE TODO:Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we’ll send this to you once your policy is finished.
Read more... SECTION ARCHIVE TODO:Congratulations! You rock. Just let us know about your pass as soon as possible so we can update your details and get you on the road. Speak to us on live chat to get fully insured and you’ll be ready to go. FYI: it’s very likely your insurance will go up when you change from […]
Read more... SECTION ARCHIVE TODO:We’ll send you your renewal quote about 17 days before your insurance is due to end. Lots of things go into calculating this quote – how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.
Read more... SECTION ARCHIVE TODO:ingenie insurance is for a whole year and we don’t offer breaks or pauses at the moment.
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