This is a legal agreement between us and you. It tells you the terms of ingenie insurance, the level of service we have to give you and stuff like how we take care of your personal information.
For New Business customers on or after 7th April 2020 or Renewal customers from 25th April 2020
For New Business customers before 7th April 2020 or Renewal customers before 25th April 2020
All your data, including the driving stuff we get from your box, is safe. The only people other than ingenie that have access to it are our partners (like our customer service guys) - and they have a legal obligation to keep it locked up tight.
We won't give your data to the police or to any civil authorities unless we suspect fraud or attempted fraud, or if we have to under the law or a court order
We'll never use your data to refuse a claim because you were driving over the legal speed limit
We will use your data to help us spot that another driver is making a false claim against you
General and ingenie box fees can both apply to your insurance.
A mid-term adjustment is a change to your insurance policy while it's still running. These changes can change the price of your insurance, which would mean either paying the difference or getting a refund. Changes include selling your car, buying a new car, adding named drivers, changing your address or anything else that means we have to recalculate your insurance.
|£35||Cancellation (within the 14 day cooling off period)|
|£80||Cancellation (after the 14 day cooling off period)|
|£35||Cancellation (before cover has started)|
|£75||Voided policy fee|
|£20||Referral of outstanding debt|
|£20||Duplicated document charge|
|£35||New business arrangement fee|
|£75||Renewal arrangement fee|
|£27.50||Direct debit default|
|£10||Fee charged when the electronic credit agreement has not been signed.|
The ingenie box
|£105||Fee to cover black box and it's fitting|
|£50||Fee to cover self-fit box and postage|
|£50||If you miss a box fitting, repair or replacement appointment without giving us at least 24 hours' notice|
|£50||If we cannot or decide not to fit your box because your car is modified in any way, is in an unfit state or parked in an unsuitable location|
|£85||Removal of the black box once a policy has ended (we automatically stop recording your driving once the insurance has ended)|
|£115||Change of vehicle (fitting a new black box in this replacement car)|
|£105||Fee to cover the black box fitting if you cancel your insurance in the first year|
|£0||Replacing a faulty black box|
|£115||If you damage or tamper with the black box, we may cancel your insurance and/or charge you|