We do ask you to estimate how many miles you think you’ll drive over the year. If you think you’ll go over what you thought, you can use your policy account to see if you can add more mileage.
To make a change, go to My account and log in to your policy account. In the quick links section click Amend my cover and then select change of cover from the Description of your change drop down.
If you prefer, you can give us a call on 0330 303 0014 instead and we’ll look into adding more miles to your policy. The cost of your insurance may change because you’ll be on the road more, and remember there’s a £25 admin charge for making a change to your insurance over the phone and via your policy account.
You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email [email protected]. You'll need to give us 24 business hours' notice or there's a £48 late charge.
We really don’t want to have to cancel your policy because of a bit of admin. If you didn’t have everything at the time, just call us on 0330 303 0014 as soon as the box has been fitted. You'll then need to send or upload the missing documents within 28 days.
You can upload your documents using your policy account. Go to My account and log in to your policy account. In the quick links section, click Upload documents and follow the steps.
Other ways to send your documents:
Email: [email protected]
Post: Prospect House, Gordon Banks Drive, Trentham Lakes North, Stoke on Trent, Staffordshire, ST4 4TW
Make sure you include your name and reference number (which is at the top of every letter we send to you) if you send us documents by post or email. You don't have to send the original documents - copies or photos are fine.
You can take out breakdown cover with ingenie for £64 a year. Our breakdown partners are Intana (for policies starting before 1st June 2018) and Call Assist (for policies starting after 1st June 2018) and they give you:
Hey, things change. If you need to put a different car on your policy, you can use your policy account. To make a change, go to My account and log in to your policy account. In the quick links section, click Replace current car and then select change of vehicle from the Description of your change drop down. If you prefer, you can call us on 0330 303 0014 instead and we’ll go through changing your details with you.
Keep in mind that the car is part of how much your insurance costs, so you may need to pay some extra - or we might even give you money back. There’s a £25 admin charge for making changes to your insurance over the phone and via your policy account.
We’ll upload all of your documents into your policy account within 2 hours. Your Certificate of Motor Insurance will be added to your account once your black box has been fitted.
To see your documents, go to My account and log in to your policy account. You’ll see your policies in a list - click Manage my policy next to the policy you want to view. Your documents will be displayed at the top of the page.
We do ask you to estimate how many miles you think you’ll drive over the year. If you think you’ll go over what you thought, you can use your policy account to see if you can add more mileage.
To make a change, go to My account and log in to your policy account. In the quick links section click Amend my cover and then select change of cover from the Description of your change drop down.
If you prefer, you can give us a call on 0330 303 0014 instead and we’ll look into adding more miles to your policy. The cost of your insurance may change because you’ll be on the road more, and remember there’s a £25 admin charge for making a change to your insurance over the phone and via your policy account.
Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we'll upload proof of your NCD to your policy account once your policy is finished.
Yay! Congratulations, you rock. Just let us know as soon as possible so we can update your details and get you on the road. To do this, go to My account and log in to your policy account. In the quick links section click Amend my details and then select Change of drivers from the Description of your change drop down.
If you prefer, you can give us a quick call on 0330 303 0014 instead - then you can get straight in the car, fully insured and ready to go.
FYI: it’s very likely your insurance will go up when you change from a provisional to a full driving licence. This is because you’ll be driving by yourself for the first time and will probably be doing a lot more miles than when you were a learner driver, increasing your risk of having a crash.
We’ll upload your renewal quote to your policy account about 17 days before your insurance is due to end. Lots of things go into calculating this quote - how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.
With ingenie, you can have a maximum of 3 named drivers on your insurance policy. If you want to add a named driver, go to My account and log in to your policy account. In the quick links section click Add drivers and then select Change of drivers from the Description of your change drop down.
If you prefer, you can call us on 0330 303 0014 instead and we’ll go through the change with you.
Log in to your policy account and go to Manage my policy. Select Change car details or Replace current car, then put in the details of the new car. Hit Show price and this will let you know if there's any change to the cost of your insurance.
Log in to your policy account and go to Change my details. Once you’re there, hit the Change contact details button, then select This is not the correct address. You can then can put in the new address and see any change to the cost of your insurance.
If you haven't set up your policy account you can click here to get going. You'll need your policy number to set it up, which you can find on any of your ingenie documents or ni the ingenie app.
Scanned documents can be really big if they've been scanned in high quality. If they're stored as an image file (like a JPEG or a GIF), you can resize the image using any image editing software.
If you've just scanned in a document and the file's too big to upload, try lowering the dpi (dots per inch) value on your scanner and rescan the document.
If you’ve been asked for any documents, you can upload them securely in your policy account. The file types you can upload are PDF, JPEG, JPG, PNG, GIF, and JPE up to 3MB in size.
Any image editing software can save your file as a JPG, GIF, or PNG. Most Microsoft Windows operating systems come with Microsoft Paint but you can download other free software.
Saving a file as a PDF:
Your scanner will usually come with a PDF creation tool. Scan the image in and use the software to create a PDF file.
If you have a copy of Microsoft Office 2010, you can create a PDF file from Microsoft Word by importing your scanned image into a blank document, then saving the file as a PDF.
If you use any free software to convert to PDF, look out for a branded watermark. Any PDFs you upload that have a watermark on them will be rejected.
If you'd like a new quote (if you want to change your car or address, for example), you can get one in your policy account.
Yep - just email us at [email protected] or call us on 0330 303 0014. We're here Monday to Saturday, 8am to 8pm.
You can use your policy account to add a named driver, change your car, update your mileage and edit your personal details.
To make a change, set up or log in to your policy account. You’ll see your policies in a list - click Manage my policy next to the policy you want to change. Find the section you need (like Drivers to add a driver to your policy) and make your change.
Not everything can be changed through your policy account so if you can’t find what you need, call 0330 303 0014 to talk to us.
Your ingenie policy account lets you:
Set up or log in to your policy account. You'll see your policies in a list - click Manage my policy next to the policy you want to view.
FYI: your policy account is only for policy details - your driving feedback account is where you'll find your messages and discounts.
Go to My account and log in to your policy account. Once you're in, click Manage login details. You'll be able to set up a new password there.