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Help centre

Whatever you need, we’ve got your questions covered.

Learner Driver FAQs Young Driver FAQs

For help with your Black box or Learner policy

live chat customer service

If we're not online to chat, just leave us a message.

Monday - Friday: 9am - 5:30pm
Saturday: 9am - 12:30pm

To make or discuss a claim, or to report your car as stolen

Black Box policy

Call us on 0330 303 0021
24 hours a day, 7 days a week

Windscreen

To get your windscreen repaired or replaced through your ingenie cover

Call us on 0330 303 0024
24 hours a day, 7 days a week

Learner (flexible cover) policy

Call us on 0345 165 0563
24 hours a day, 7 days a week

Fitted black box

Drop our fitted box team an email to

or give our black box fitters a call on 0330 024 1086
Monday - Friday: 8:30am – 6pm

Self-fit black box

Drop our self-fit box team an email to

or give our self-fit box team a call on 0333 2309 272
Monday - Friday: 8:30am – 6pm

Drop us an email to or message us on Facebook or Twitter.
Call us on 0330 678 0685
24 hours a day, 7 days a week.
Call us on 0330 678 0652
Monday - Friday: 9am - 6pm
Saturday: 9am - 1pm

Still need help?

Call us on 0330 678 0652

Monday - Friday: 9am - 6pm
Saturday: 9am - 1pm