Contact us

We do ask you to estimate how many miles you think you’ll drive over the year. If you think you’ll go over what you thought, you can use your policy account to see if you can add more mileage.

To make a change, go to My account and log in to your policy account. In the quick links section click Amend my cover and then select change of cover from the Description of your change drop down.

If you prefer, you can give us a call on 0330 303 0014 instead and we’ll look into adding more miles to your policy. The cost of your insurance may change because you’ll be on the road more, and remember there’s a £25 admin charge for making a change to your insurance over the phone. Not in your policy account though - that’s free as a bird!

Speeding is one of the things we look at in your driving data so it does have an impact on your discounts. That said, we’re not a speed camera. We’ll only get in touch if we’re worried about your safety.

We would only consider cancelling your policy in extreme cases, and we would normally send you several warnings and try to contact you to help you improve your driving before this would happen. However, driving at unacceptably high speeds will result in the immediate cancellation of your insurance with us.
If you're 25 years old, have the car owner’s permission and your Certificate of Insurance says you can, you’re cool to drive other cars on a third party fire and theft basis. If you’re not sure, just email us at [email protected] and we‘ll check for you. Unlike some other black box insurers, there’s no threat of turning into a pumpkin with us. We’re more interested in how you drive than when you drive.The black box installed in your car records speed, acceleration, braking, cornering and mileage. We also collect data on your car's GPS location, which may help the police recover your car if it’s stolen.

Find out more about stolen car recovery.

Need more help? Take a look at our FAQs page.


We're here to help


By phone


Claims and stolen car recovery

0330 303 0021

If you need to make a claim, discuss an exisiting claim, or if your car is stolen, our team is on hand 24 hours a day, 7 days a week.


Customer services

0345 234 2238

If you’d like to speak to someone, our call centre is open:

Monday - Friday: 8am - 8pm
Saturday: 9am - 4pm
Sunday: closed

Check the best times to call us

Timetable

Best times to call

08:00 - 09:00

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= Good time to call - usually our quietest times
= Generally OK but can sometimes get busy
= Tends to be our busiest time


Call centre is closed on Sundays

Based on call data from January 2017


Windscreen claim

0330 303 0024

If you need to arrange for your windscreen to be repaired or replaced, please call us for help.


Breakdown cover

0800 988 3393

If you have added breakdown cover to your ingenie policy and need assistance, please call our breakdown team.



By email


Interested in a new policy with ingenie?


To get a quote, please complete our online form. We don't offer quotes over the phone because a smaller call centre means savings for you.


Get a quote online


If you're happy with your quote but you'd prefer to pay over the phone, or have any further questions, please use the telephone number at the end of your quote.


Got a press or media enquiry?


If you have a press enquiry, please visit our press centre page for contact details.

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