We do ask you to estimate how many miles you think you’ll drive over the year. If you think you’ll go over what you thought, you can use your policy account to see if you can add more mileage.
To make a change, go to My account and log in to your policy account. In the quick links section click Amend my cover and then select change of cover from the Description of your change drop down.
If you prefer, you can give us a call on 0330 303 0014 instead and we’ll look into adding more miles to your policy. The cost of your insurance may change because you’ll be on the road more, and remember there’s a £25 admin charge for making a change to your insurance over the phone. Not in your policy account though - that’s free as a bird!
Need more help? Take a look at our FAQs page.
Claims and stolen car recovery
0330 303 0021
If you need to make a claim, discuss an exisiting claim, or if your car is stolen, our team is on hand 24 hours a day, 7 days a week.
Customer services
0345 234 2238
If you’d like to speak to someone, our call centre is open:
Monday - Friday: 8am - 8pm
Saturday: 9am - 4pm
Sunday: closed
Check the best times to call us
Timetable08:00 - 09:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
17:00 - 18:00
18:00 - 19:00
19:00 - 20:00
08:00 - 09:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
17:00 - 18:00
18:00 - 19:00
19:00 - 20:00
08:00 - 09:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
17:00 - 18:00
18:00 - 19:00
19:00 - 20:00
08:00 - 09:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
17:00 - 18:00
18:00 - 19:00
19:00 - 20:00
08:00 - 09:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
17:00 - 18:00
18:00 - 19:00
19:00 - 20:00
09:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 13:00
13:00 - 14:00
14:00 - 15:00
15:00 - 16:00
16:00 - 17:00
= Good time to call - usually our quietest times
= Generally OK but can sometimes get busy
= Tends to be our busiest time
Based on call data from January 2017
Windscreen claim
0330 303 0024
If you need to arrange for your windscreen to be repaired or replaced, please call us for help.
Breakdown cover
0800 988 3393
If you have added breakdown cover to your ingenie policy and need assistance, please call our breakdown team.
Use this email address for questions about your ingenie policy, including documents and payments.
If you have any questions about your box fitting or need to change your appointment, drop us an email.
If you have questions about your driving feedback please contact the ingenie team using the email address above.
To get a quote, please complete our online form. We don't offer quotes over the phone because a smaller call centre means savings for you.
If you're happy with your quote but you'd prefer to pay over the phone, or have any further questions, please use the telephone number at the end of your quote.
If you have a press enquiry, please visit our press centre page for contact details.