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Unlike some other ‘black-box’ insurers, we don’t restrict the amount of miles you are allowed to drive. You'll need to estimate how many miles you think you will drive when you take out the policy but if you find that you're driving more during the policy year just give us a call on 0330 3030014 to let us know.

We’re not a speed camera in disguise. However, persistent speeding is likely to result in an increase to your insurance premium – but don’t forget it can only increase up to the maximum amount shown on your quote.

We would only consider cancelling your policy in extreme cases, and we would normally send you several warnings and try to contact you to help you improve your driving before this would happen. However, driving at unacceptably high speeds will result in the immediate cancellation of your insurance with us.

If you’d like to change your car then you’ll need to call us on 0330 3030014 so that we can update your details. When changing your car the price of your insurance may change and there may be fees applied. If you cancel your policy before the end of the first policy year, a £166 charge will apply to cover the cost of the black box and its fitting. For full details of fees relating to changing your car or cancelling your policy, please see the Terms of Business Agreement.If you’re at least 25 years old, have the car owners permission and it is stated on your certificate of insurance then you’ll be able to drive other cars on a third party basis.The black box installed in your car records speed, acceleration, braking, cornering and usage. We also collect data relating to the type of roads you use and your car's GPS location (which may help the police to recover your car if it is stolen).

Need more help? Take a look at our FAQs page.


We're here to help


By phone


Claims and stolen car recovery

0330 303 0021

If you need to make a claim, discuss an exisiting claim, or if your car is stolen, our team is on hand 24 hours a day, 7 days a week.


Customer services

0345 234 2238

If you’d like to speak to someone, our call centre is open:

Monday - Friday: 8am - 8pm
Saturday: 9am - 4pm
Sunday: closed


Windscreen claim

0330 303 0024

If you need to arrange for your windscreen to be repaired or replaced, please call us for help.


Breakdown cover

0800 988 3393

If you have added breakdown cover to your ingenie policy and need assistance, please call our breakdown team.


By email


Interested in a new policy with ingenie?


To get a quote, please complete our online form. We don't offer quotes over the phone because a smaller call centre means savings for you.


Get a quote online


If you're happy with your quote but you'd prefer to pay over the phone, or have any further questions, please use the telephone number at the end of your quote.


Got a press or media enquiry?


If you have a press enquiry, please visit our press centre page for contact details.

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