Make a claim

If you need to make a claim our dedicated claims management team is on hand 24 hours a day, 7 days a week. Call the team on:

0330 303 0021

Please note this number is strictly for the use of ingenie customers, who need to make a claim, or report a crash/incident.

If you need to arrange for your windscreen to be repaired or replaced, please contact us on:

0330 303 0024

Please note this number is strictly for the use of ingenie customers, who need to make a claim, or report a crash/incident.

If you need to make a claim our dedicated claims management team is on hand 24 hours a day, 7 days a week. Call the team on:

0330 303 0021

If your car is stolen, you will need to obtain a Crime Reference Number from the police and then you should call us - we will co-operate with the police to help recover your vehicle.


Our 10 step guide to help you in the event of a crash

  1. Ask the other drivers involved for their names, addresses and telephone numbers.
  2. Request the name of their insurers and if possible their Policy or Certificate number.
  3. Make a note of the vehicle registration numbers, along with the make, model and colours of the other vehicles involved.
  4. Make a note of the weather conditions.
  5. Make a note of any injuries or damage to other vehicles/property.
  6. Ask for the names, addresses and telephone numbers of any witnesses before they lose interest and leave the scene.
  7. If the police attend the scene, obtain the address of the police station and if possible their reference number.
  8. If you have a camera, it may help us if you are able to take pictures before the vehicles and property are moved.
  9. It may also help if you make a sketch plan of the accident while the details are fresh in your mind.
  10. At the scene, don't discuss whose fault the accident seems to have been and don't apologise or admit any fault or liability.
crash-guide