Telematics Operations Administrator

The opportunity

An exciting opportunity has arisen for a bright individual to join fresh thinking car insurance brand ingenie. We are a fast moving, dynamic organisation using the latest telematics technology to improve insurance for young drivers who are new to the roads. We are looking for another Telematics Operations Administrator to join our growing Operations team.

About ingenie

ingenie offers black box motor insurance to drivers aged between 17 and 25. We are all about creating better, safer drivers and with good reason - 1 in 5 young drivers in the UK has a crash in their first six months, which is why young driver insurance is so expensive.

To help our community of young drivers stay safe on the road, we provide them with simple regular feedback on their driving to help them improve and take responsibility not only for the way they drive, but also for how much they pay. Our intervention really can mean a young driver changes their driving behaviour and avoids life changing injuries. Our young driver message is quite simply, drive well and you could pay less for your insurance.

About the role

The role is varied but the principal responsibilities are:

  • Analysing and validating driver generated telematics data
  • Identifying, investigating and resolving issues relating to telematics devices
  • Operating multiple telematics device fitting administration systems and processes
  • Using multiple, system generated, data sources to produce and actions reports based on telematics generated data
  • Assisting Customer Service Executives with data confirmation and interpretation
  • Operating Fitting Service-call procedures
  • Daily reporting of data analysis outcomes
  • Processing various system produced actions reports
  • Communicating with internal and external teams via telephone and email
  • Continually looking at ways to improve current processes and identifying ways in which this can be done

About you

You will be:

  • A fast learner able to work in a fast paced, entrepreneurial organisation and be self motivating and able to self manage
  • Able to demonstrate problem solving skills
  • Educated to college level
  • Able to demonstrate analytical skills and possess strong data entry skills
  • Experienced in Microsoft Word, PowerPoint, Outlook and Excel
  • Able to build strong relationships as you work closely with your team and the customer service, box fitting, Driver Behaviour Unit teams and technical areas of our business to identify, share and resolve issues and highlight areas where change is required to enhance the customer experience
  • Be flexible and willing to adapt as the business and team flex and grow
  Apply now
What happens next

If your application progresses to the next stage we will contact you to discuss the opportunity in more detail. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies at ingenie, but not for any other purpose.

Due to the overwhelming application response we receive through various sources, should you not hear from us within two weeks then please assume your application has been unsuccessful.