ingenie's guide to What to do if you're in a crash

If you’re involved in, or witness, a serious crash then you should call 999 immediately – especially if people may be injured

If you're unfortunate enough to be involved in a crash, the key is to try to stay calm. That's not easy, but take a few deep breaths and focus on getting the information you need before you or the other drivers involved leave the scene.

Please note: this form does not submit a claim to us - it's to help you collect all the information you need if you do need to make a claim.

Safety first

  1. Make sure everyone is safe and off the road

  2. If the crash is blocking the road or anyone is injured, call the police or ambulance on 999

  3. If you need police assistance but there is no immediate danger, call 101

Don't talk about whose fault the crash may have been at the scene, and don't apologise or take responsibility for the incident

Call us

Tell us about the crash as soon as possible, even if you don't intend to make a claim.

You can call our team on 0330 303 0021 to talk about the incident and make a claim if you need to. We’re here to talk to you 24 hours a day.

ingenie customers please note: this form does not submit a claim to us, you need to call our team on 0330 303 0021 to talk about the incident and make a claim if you need to.

Get witness details

Try to talk to people quickly before they leave.

Take notes for each driver and their vehicle

If any damage or injury has occurred, it is an offence for any driver involved to refuse to provide their details.

Take notes on the crash conditions

Talk to the police if they attend

Additional notes

camera Top Tip: Use your phone to take photos of the scene and any damage.

Important information

This page does NOT submit a claim to us. This is a tool to help you get all the information you need about the incident.

Your information will be cached if you accidentally leave this page, but please double check your inbox once you have emailed yourself the details. ingenie does not accept any responsibility for any loss of information if the email fails to reach your inbox.

ingenie does not accept any responsibility for any loss of information if the email fails to reach your inbox

Send yourself the details

Enter your email below to send the details you've collected:

Call your insurer

You should tell your insurer about the crash, even if you don't intend to make a claim.

ingenie customers please note: this form does not submit a claim to us, you need to call our team on 0330 303 0021 to talk about the incident and make a claim if you need to.


ingenie offers black box car insurance for 17-25 year olds.
Find out more at www.ingenie.com