The driving feedback is based on how the car is being driven, not how an individual human behaves. Because we didn’t put a spy cam on the box, we can’t tell who’s driving. Someone messing up your feedback? Get some advice.
Read more... SECTION ARCHIVE TODO:Right now we only offer insurance if you’re the main driver but you can add a parent as a named driver. This is actually a much better idea, as it means you’ll be building up your own No Claims Discount right away. Get some more information about No Claims Discounts.
Read more... SECTION ARCHIVE TODO:Yes, as long as your car is being fixed by one of our approved repairers.* You can also get Upgraded Replacement Car cover, which gives you a free replacement car for up to 21 days if you crash or your car is stolen. Have a look at the full details. * Subject to availability
Read more... SECTION ARCHIVE TODO:Yes, and it’s a very good idea! It costs £29.99 for the whole year and covers you for things your insurance doesn’t – like money lost if you can’t work after a crash. You get legal representation cover up to £100,000, to help you get back anything that wasn’t insured in an incident that wasn’t […]
Read more... SECTION ARCHIVE TODO:That’s fine, as long as the owner is your parent, husband/wife or civil partner and you have their permission. You will need to be the registered keeper of the vehicle and have your name on the V5C document (log book), though. Find out more about a car’s V5C.
Read more... SECTION ARCHIVE TODO:If your car is stolen, you’ll need to get a Crime Reference Number from the police and then call us on 0330 303 0021. We’ll help the police with locating your car.
Read more... SECTION ARCHIVE TODO:We offer 3 types of UK breakdown cover which you can take out at the same time as you buy your insurance. Roadside – if you break down further than a mile from home, call any time and we’ll send out someone to repair your car by the roadside. If it can’t be repaired, we’ll […]
Read more... SECTION ARCHIVE TODO:Travel outside of the UK from 1st January 2021 While a trade deal has been agreed with the EU, the decision regarding membership of the free circulation zone has not been finalised. Therefore, you will need a Green Card if you take your car outside of the UK. What is a Green Card? A Green […]
Read more... SECTION ARCHIVE TODO:‘Fraid not. We don’t insure cars that have been modified in any way. Modifications are things like tinted windows, nonstandard alloys and/or wheels, body kits, performance enhancements, transfers and decals. If you’re not sure if your car’s been modified, get in touch with the manufacturer or look online for the car specs. Get the full […]
Read more... SECTION ARCHIVE TODO:You should get links to your insurance documents by email within 48 hours. Your Certificate of Motor Insurance will be sent by email once your box is fitted. If you don’t get your documents in this time, please email service@ingenie-insurance.co.uk or speak to us on live chat to check everything’s OK.
Read more... SECTION ARCHIVE TODO:When it comes to mileage, you’re in control. When you fill out our quote form, tell us how many miles you think you’ll drive over the year. Our handy calculator will help you work out an estimate. It’s really important that you’re as accurate as possible because if it looks like you’re going to drive […]
Read more... SECTION ARCHIVE TODO:Speeding is one of the things we look at in your driving data so it does have an impact on your discounts at renewal. That said, we’re not a speed camera. We’ll only get in touch if we’re worried about your safety. We would only consider cancelling your policy in extreme cases, and we would […]
Read more... SECTION ARCHIVE TODO:We only collect data related to your driving, so we can give you feedback. We promise: We will not release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are required to do so by law or a court order We will not be […]
Read more... SECTION ARCHIVE TODO:Unlike some other black box insurers, there’s no threat of turning into a pumpkin with us. We’re more interested in how you drive than when you drive.
Read more... SECTION ARCHIVE TODO:If you have a question about your insurance, need to make a claim or want some help with your driving feedback, you can find all the phone numbers you need on our contact page, in your feedback account or on the ingenie app. You can also get us on , or if you need to […]
Read more... SECTION ARCHIVE TODO:Insurance companies usually reward customers by offering a No Claims Discount for each year you go without claiming. ingenie offers a No Claims Discount that’s built into your renewal quote, and gives you extra discounts if you drive well.
Read more... SECTION ARCHIVE TODO:Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we’ll send this to you once your policy is finished.
Read more... SECTION ARCHIVE TODO:Congratulations! You rock. Just let us know about your pass as soon as possible so we can update your details and get you on the road. Speak to us on live chat to get fully insured and you’ll be ready to go. FYI: it’s very likely your insurance will go up when you change from […]
Read more... SECTION ARCHIVE TODO:We’ll send you your renewal quote about 17 days before your insurance is due to end. Lots of things go into calculating this quote – how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.
Read more... SECTION ARCHIVE TODO:ingenie insurance is for a whole year and we don’t offer breaks or pauses at the moment.
Read more... SECTION ARCHIVE TODO:If you’d like to add someone to your insurance for temporary cover, just speak to us on live chat and we’ll look into that for you.
Read more... SECTION ARCHIVE TODO:With ingenie, you can have a maximum of 3 named drivers on your insurance. If you want to add a named driver just speak to us on live chat.
Read more... SECTION ARCHIVE TODO:If you plan to use your car outside the UK after 29th March 2019, you’ll need to have a Green Card. A Green Card means you’ll have proof of cover when driving in: Countries in the European Union (EU) Countries in the European Economic Area (EEA) Andorra Serbia Switzerland ingenie will get your Green Card […]
Read more... SECTION ARCHIVE TODO:If your insurance is still active with us, we won’t be able to send you your proof of no claims – as this will still be in use on the policy. But once your insurance has ended, we’ll send out any proof of no claims you’ve earned within 48 hours. You can use your renewal […]
Read more... SECTION ARCHIVE TODO:If you paid by instalments, your insurance will automatically renew on the policy end date – you can cancel this feature at any time, you just need to let us know by contacting the live chat team here If you paid in full, your insurance will automatically expire on the policy end date (if you […]
Read more... SECTION ARCHIVE TODO:There are some occasions where you can, although this is quite rare. If you can you will need to be over 25 and it will need to say that you can on your statement of insurance. You can find this with your insurance documents we sent after you bought a policy with us.
Read more... SECTION ARCHIVE TODO:If you cancel your policy before the end of the first policy year, you’ll need to pay some cancellation fees. If you’ve got a fitted black box you’ll pay up to £105 to cover the cost of the black box and its fitting, plus any cancellation charge. You only earn a No Claims Discount for […]
Read more... SECTION ARCHIVE TODO:Hey, things change. If you need to change the car on your insurance, just speak to us on live chat and we’ll go through updating your details with you. Keep in mind that the car is part of how our insurers work out how much your insurance will cost, so you may need to pay […]
Read more... SECTION ARCHIVE TODO:When you leave ingenie, the black box in your car becomes your property. If you’ve got a self-fit box, we’ll send you a Freepost label to send the box back to us as the box can be reset and used again. It’s good to recycle! If you’ve got a fitted black box, you don’t need […]
Read more... SECTION ARCHIVE TODO:Yes, you’re insured from your insurance start date, even if you haven’t had the black box fitted. We’ll send out your self-fit box within 14 days of you buying your policy, and you’ll need to fit this to your car within 10 days of receiving the box. If you need a fitted black box, we’ll […]
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