Self Fit

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I can’t find the 12v socket in my car

It’s usually in the front console area but if you’re not sure where your 12v socket is, just check your cars handbook.

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My self-fit box doesn’t fit in the port in my car

OBD If you’ve checked that there’s no debris or any obstruction stopping the self-fit box being pushed in fully, then give us a call on 0333 2309 272 and we’ll talk you through what to do next. If your OBD port is faulty we may look to arrange for you to have a fitted black […]

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I can’t find the OBD port in my car

Take a look at our help page to check where to plug in your self-fit box in your car. Just enter your car details and our location tool will do the rest.

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What do I do with my self-fit box if I take my car on holiday abroad?

It’s part of your insurance to have a working box in the car so you’ll need to leave your self-fit box plugged in while you’re on holiday.

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What should I do with the self-fit box if my insurance is cancelled by ingenie?

Once your insurance has been cancelled, just place the self-fit box in an envelope (we’ll pay the postage) and post the box back to us. All you need to do is: Place the box inside an envelope or original packing Write the Freepost return address on the front: Freepost TRAKM8 Pop your box in your […]

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What should I do with the self-fit box if I cancel my insurance?

Once you’ve cancelled your insurance, just pop your self-box in an envelope (we’ll pay the postage) and post the box back to us. All you need to do is: Place the box inside an envelope or original packing Write the Freepost return address on the front: Freepost TRAKM8 Pop your box in your local post […]

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What happens if my self-fit box is damaged during a service, MOT or repair?

If you think the garage may have damaged or interfered with your self-fit box, you should give us a call on 0333 2309 272 as soon as you get the car back so we can check to make sure the box is still sending us a signal. If your car has been in the garage […]

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Can I unplug the self-fit box before my insurance ends?

Having a box in your car is part of ingenie’s insurance, so you need to keep your box active as long as you’re insured with us. Unplugging or interfering with the self-fit box may mean we have to cancel your policy.

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How do I know my self-fit box is working?

OBD When you plug in your self-fit OBD box, a red LED light will flash. This shows it’s working. Once you’ve plugged in your self-fit box and we’re receiving a signal, you’ll receive an email asking you to set up your driving feedback account. If you haven’t received this email it may be a sign […]

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I plugged in my self-fit box but the light didn’t come on

If you’ve checked that the self-fit box is securely plugged into the port (and there’s no debris or an obstruction stopping this being pushed in fully) then give us a call on 0333 2309 272 and we’ll check whether it’s sending us a signal.

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I’ve lost my self-fit box, how can I get another one?

If you don’t receive your self-fit box within 14 days of your insurance start date, give us a call on 0333 2309 272 and we’ll check it out.

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My self-fit box hasn’t been delivered

If you don’t receive your self-fit box within 14 days of your insurance start date, give us a call on 0333 2309 272 and we’ll check it out.

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What is a self-fit box and where do I plug it into my car?

OBD The ingenie self-fit box is a small cube shaped device which plugs into the OBD port (or the on-board diagnostics port if you like to be fancy) in your car. It’s super simple to plug this in yourself, but if you’re not sure where your OBD port is, just check out our handy box […]

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Can I drive before my self-fit box is delivered?

You can drive as soon as you buy your insurance with ingenie. But you’ll need to plug in your self-fit box immediately to avoid cancellation.

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What data does my self-fit box pick up?

The self-fit box in your car records speed, acceleration, braking, cornering and mileage. It also collects data on your car’s GPS location, which may help the police recover your car if it’s stolen. To find out more details contact us via web chat.

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What happens to the self-fit box if I want to change my car?

If you need to change the car on your insurance, just speak to us on live chat and we’ll go through updating your details with you.

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What happens if I unplug my self-fit box?

It’s part of your insurance to have a working box in your car so unplugging or interfering with the box may mean we may have to cancel your policy. This could make it harder to buy insurance in the future.

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What if my self-fit box stops working or is broken?

If we notice your self-fit box isn’t sending us a signal, we’ll get in touch to see what’s happened. If you notice that the light isn’t visible or that your feedback isn’t coming through, please call us as soon as possible on 0333 2309 272.

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