You'll need to have the following documents ready at your box fitting:
The engineer who comes out to fit your box will check your documents and take copies.
- Driving licence or pass certificate
- Vehicle Registration Certificate (log book) or new keeper's slip
- Proof of any No Claims (if you have a No Claims Discount)
You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email [email protected]. You'll need to give us 24 business hours' notice or there's a £50 late charge.
We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time, just call us on 0330 678 0652 as soon as the box has been fitted. You'll then need to send us the missing documents within 28 days.
You can email copies (photos or scans) of your documents to: [email protected]
Or you can post them too:
Europa Group Ltd, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
Make sure you include your name and reference number (which is at the top of every letter we send you). You don't have to send the original documents - copies or photos are fine.
A black box is a smartphone-size device for collecting driving data. We fit it out of sight in your car, usually behind your dashboard, and it just sits there quietly with no effect on how your car works.
We use this box to build up a picture of your driving style and give you driving feedback on how you’re doing. The box gets fitted by an approved ingenie engineer and generally takes less than an hour.
For more on the box, check out telematics explained and fitting the box.It's fitted within the first 10 days of the policy starting, but don't worry: you're insured from day one. Fitting can take place Monday to Friday between 9am and 5.30pm, and on Saturdays between 9am and 12pm. We’re happy to come to your home, college, work or anywhere else that’s good for you in mainland Britain or Northern Ireland.The black box installed in your car records speed, acceleration, braking, cornering and mileage. We also collect data on your car's GPS location, which may help the police recover your car if it’s stolen.
Find out more about stolen car recovery.Having a black box is part of ingenie’s insurance, so you need to keep your box as long as you’re with us.Yup, we love family! If you need someone else to be there while the box is fitted, just make sure you leave all your documents and keys with them ready for the engineer.
Please note: this FAQ includes advice on driving abroad based on current Brexit information.
If you plan to use your car outside the UK after Britain leaves the EU, you’ll need to have a Green Card.
A Green Card means you’ll have proof of cover when driving in:
- Countries in the European Union (EU)
- Countries in the European Economic Area (EEA)
ingenie will get your Green Card directly from your insurer and post this to your home address. To request your Green Card please call us on 0330 678 0652 14 days’ before you plan to travel so we can process this for you.
If your insurance is still active with us, we won't be able to send you your proof of no claims - as this will still be in use on the policy. But once your insurance has ended, we'll send out any proof of no claims you've earned within 48 hours.
You can use your renewal document as proof of no claims before you get your official document from us, as long as you haven’t made any claims.If you have a question about your insurance, need to make a claim or want some help with your driving feedback, you can find all the phone numbers you need on our contact page, in your account and on the ingenie app.
You can also get us on Facebook, Twitter or Instagram if you need to chat about anything.
Unlike some other black box insurers, there’s no threat of turning into a pumpkin with us. We’re more interested in how you drive than when you drive.The driving feedback and discounts are based on how the car is being driven, not how an individual human behaves. Because we didn’t put a spy cam on the box, we can’t tell who’s driving.
Someone messing up your feedback? Get some advice.Right now we only offer insurance if you’re the main driver but you can add a parent as a named driver. This is actually a much better idea, as it means you’ll be building up your own No Claims Discount right away.
Get some more information about No Claims Discounts.If you're 25 years old, have the car owner’s permission and your Certificate of Insurance says you can, you’re cool to drive other cars on a third party fire and theft basis. If you’re not sure, just email us at [email protected] and we‘ll check for you.
Yes, as long as your car is being fixed by one of our approved repairers.* You can also get Upgraded Replacement Car cover, which gives you a free replacement car for up to 21 days if you crash or your car is stolen.
Have a look at the full details.
* Subject to availabilityYes, and it’s a very good idea! It costs £27 for the whole year and covers you for things your insurance doesn’t - like money lost if you can’t work after a crash.
You get legal representation cover up to £100,000, to help you get back anything that wasn’t insured in an incident that wasn’t your fault.
Check the full legal protection details.That's fine, as long as the owner is your parent, husband/wife or civil partner and you have their permission. You will need to be the registered keeper of the vehicle and have your name on the V5C document (log book), though.
Find out more about a car’s V5C.
If your car is stolen, you’ll need to get a Crime Reference Number from the police and then call us on 0330 303 0021. We’ll help the police with locating your car.
Find out more about stolen car recovery.
You can take out breakdown cover with ingenie for £64 a year. Our breakdown partners are Intana (for policies starting before 1st June 2018) and Call Assist (for policies starting after 1st June 2018) and they give you:
Click here for full details of our UK and European breakdown cover.
Yes, you are covered for up to 14 days of driving within Europe.
Check section H of your policy wording for the full details.‘Fraid not. We don’t insure cars that have been modified in any way.
Modifications are things like tinted windows, nonstandard alloys and/or wheels, body kits, performance enhancements, transfers and decals. If you’re not sure if your car’s been modified, get in touch with the manufacturer or look online for the car specs.
Get the full story on modifications.
- Home and roadside assistance
- Vehicle recovery/onward transportation
- European cover
Hey, things change. If you need to put a different car on your policy, you can use your policy account. To make a change, go to My account and log in to your policy account. In the quick links section, click Replace current car and then select change of vehicle from the Description of your change drop down. If you prefer, you can call us on 0330 303 0014 instead and we’ll go through changing your details with you.
Keep in mind that the car is part of how much your insurance costs, so you may need to pay some extra - or we might even give you money back. There’s a £25 admin charge for making changes to your insurance over the phone and via your policy account.If you cancel your policy before the end of the first policy year, you’ll pay up to £175 to cover the cost of the black box and its fitting. You only earn a No Claims Discount for a full year of insurance, so cancelling does mean no NCD for that year.
You can see the list of possible charges here.
We’ll upload all of your documents into your policy account within 2 hours. Your Certificate of Motor Insurance will be added to your account once your black box has been fitted.
To see your documents, go to My account and log in to your policy account. You’ll see your policies in a list - click Manage my policy next to the policy you want to view. Your documents will be displayed at the top of the page.
Speeding is one of the things we look at in your driving data so it does have an impact on your discounts. That said, we’re not a speed camera. We’ll only get in touch if we’re worried about your safety.
We would only consider cancelling your policy in extreme cases, and we would normally send you several warnings and try to contact you to help you improve your driving before this would happen. However, driving at unacceptably high speeds will result in the immediate cancellation of your insurance with us.We only collect data related to your driving, so we can give you feedback. We promise:
We use your black box to build up a picture of your driving style – your speed, acceleration, braking and cornering. We then review the price of your insurance 3 times a year at 3, 6 and 9 months. Reviews are based on how you’ve been driving over the previous 3 months. Drive well and you’ll pay less.Insurance companies usually reward customers by offering a No Claims Discount for each year you go without claiming. ingenie offers a No Claims Discount that's built into your quote, and gives you extra discounts if you drive well.
- We will not release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are required to do so by law or a court order
- We will not be using your driving data as a 'speed camera'
- We will not use the data to decline your claim simply because you were driving above the legal speed limit
- We will use the data to help us identify if another driver is making a false claim against you
- We will use the data to help us identify if you are making a false claim
Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we'll upload proof of your NCD to your policy account once your policy is finished.Yes, you’re insured from your insurance start date, even if you haven’t had the box fitted. We’ll contact you the day after you buy your insurance to arrange your box fitting, which will need to happen within the first 10 days of your insurance starting.
Yay! Congratulations, you rock. Just let us know as soon as possible so we can update your details and get you on the road. To do this, go to My account and log in to your policy account. In the quick links section click Amend my details and then select Change of drivers from the Description of your change drop down.
If you prefer, you can give us a quick call on 0330 303 0014 instead - then you can get straight in the car, fully insured and ready to go.
FYI: it’s very likely your insurance will go up when you change from a provisional to a full driving licence. This is because you’ll be driving by yourself for the first time and will probably be doing a lot more miles than when you were a learner driver, increasing your risk of having a crash.
When you leave ingenie, the black box in your car becomes your property. You don’t need to have it taken out because we deactivate it remotely so it stops collecting data. If you’d like the box to be removed by one of our engineers, it costs £85 and you just need to call our box fitting team on 0330 024 1086.
Find out more about our charges.
We’ll upload your renewal quote to your policy account about 17 days before your insurance is due to end. Lots of things go into calculating this quote - how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.ingenie insurance is for a whole year and we don’t offer breaks or pauses at the moment.
If you’d like to add someone to your insurance for temporary cover, give us a call and we’ll look into that for you.
If you pay in monthly instalments, we usually renew your insurance automatically. If you don’t want to renew, please call our customer service team on 0330 303 0014 or email [email protected]. If you paid in full when you took out your insurance, we don’t automatically renew so you don’t have to do anything.
- If you bought your policy on or after 5th March 2019, just call us on 0330 678 0652
- If you bought your policy before 5th March 2019, just call us on 0345 234 2238
With ingenie, you can have a maximum of 3 named drivers on your insurance. If you want to add a named driver:
As long as you’re 25 or under, we can insure you as a new customer. If you turn 26 while you’re insured, that’s fine - everything just carries on. If you’d like to stay with us even after you turn 26, we’ll offer you a renewal quote if we can because we’d love to keep you!
Log in to your policy account and go to Manage my policy. Select Change car details or Replace current car, then put in the details of the new car. Hit Show price and this will let you know if there's any change to the cost of your insurance.Log in to your policy account and go to Change my details. Once you’re there, hit the Change contact details button, then select This is not the correct address. You can then can put in the new address and see any change to the cost of your insurance.
- and you bought your policy on or after 5th March 2019, just call us on 0330 678 0652
- and you bought your policy before 5th March 2019, just call us on 0345 234 2238
If you haven't set up your policy account you can click here to get going. You'll need your policy number to set it up, which you can find on any of your ingenie documents or in the ingenie app.
Scanned documents can be really big if they've been scanned in high quality. If they're stored as an image file (like a JPEG or a GIF), you can resize the image using any image editing software.
If you've just scanned in a document and the file's too big to upload, try lowering the dpi (dots per inch) value on your scanner and rescan the document.
If you’ve been asked for any documents, you can upload them securely in your policy account. The file types you can upload are PDF, JPEG, JPG, PNG, GIF, and JPE up to 3MB in size.
Any image editing software can save your file as a JPG, GIF, or PNG. Most Microsoft Windows operating systems come with Microsoft Paint but you can download other free software.
Saving a file as a PDF:
Your scanner will usually come with a PDF creation tool. Scan the image in and use the software to create a PDF file.
If you have a copy of Microsoft Office 2010, you can create a PDF file from Microsoft Word by importing your scanned image into a blank document, then saving the file as a PDF.
If you use any free software to convert to PDF, look out for a branded watermark. Any PDFs you upload that have a watermark on them will be rejected.
If you'd like a new quote (if you want to change your car or address, for example), you can get one using your policy account.
Yep - just email us at [email protected] or call us on 0330 303 0014. We're here 8am to 8pm Monday to Friday, and 9am to 4pm Saturday. You can use your policy account to add a named driver, change your car, update your mileage and edit your personal details.
To make a change, set up or log in to your policy account. You’ll see your policies in a list - click Manage my policy next to the policy you want to change. Find the section you need (like Drivers to add a driver to your policy) and make your change.
Not everything can be changed through your policy account so if you can’t find what you need, call 0330 303 0014 to talk to us.Your ingenie policy account lets you:
Set up or log in to your policy account. You'll see your policies in a list - click Manage my policy next to the policy you want to view.
FYI: your policy account is only for policy details - your driving feedback account is where you'll find your messages and discounts.Go to My account and log in to your policy account. Once you're in, click Manage login details. You'll be able to set up a new password there.
- See your policy details
- Read and download your policy documents
- Make changes to your policy - including getting a quote to change your car
- Upload copies of any documents we need from you