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Coronavirus: your car insurance questions answered

Coronavirus questions Last updated: 26th March 2020

Read the latest Government guidance on Coronavirus (COVID-19) here.

In light of the current health pandemic measures the Government have set to reduce the spread of Coronavirus, we know that a lot of our drivers will understandably have some questions and concerns about how this will affect their ingenie policy.

We understand what an unsettling time this is and want to make sure we do all we can to keep you updated about any changes that could affect your car insurance. We've put together some FAQs to make sure our driving community have the answers they need during this time.

I'm self-isolating, can I still arrange to get my black box fitted?

UPDATE: Due to recent Government instructions and to help protect you and our box fitting engineers, we will be suspending the booking of all new appointments with immediate effect.

As having a box in your car is a condition of your insurance, as soon as Government guidelines change, our team will be in contact with you to arrange your box fitting.

We know this is a worrying time but please be reassured your insurance will continue to run as normal during this time.

Will my black box stop working if I'm not driving currently?

Your black box will continue to stay activated in your car, however if the car isn't going to be driven for an extended period of time, it’s a good idea to turn the ignition on every now and then - just so the box is still getting some charge.

Will there be reduced customer service hours during this time?

We will be doing our best to maintain normal levels of service and our call centres and customer service teams will still be available to help. Our opening hours may reduce following further instructions from the Government, but you can still get in touch with us via email and social media should you need.

To help us keep call waiting times low and to make sure everyone is getting the customer service support they need, please do not call if your query is not urgent.

Should I be driving at all during the pandemic?

Based on the Government's advice you should stay at home and not be driving. You should only be leaving your house for the following reasons:

  • Shopping for basic necessities, as infrequently as possible
  • Medical reasons, to provide care, or to help a vulnerable person
  • Travelling to and from work, but only if it is absolutely necessary
  • Exercise once a day

You also should not be driving with passengers who are showing symptoms of the virus or have been in close contact with those who have.

If you do need to go out and use your car, make sure you wash your hands with soap and water thoroughly (for at least 20 seconds) before you leave and when you get back home, to protect yourself and others.

If you have a question we haven't answered, please leave us a comment or message us on Twitter or Facebook and we will do our best to help.


Katey Gregory

By Katey Gregory

Katey Joined ingenie in 2014 and is in charge of all things social and content. She passed her driving test in 2015 and her first car is a Toyota Yaris T3 named Tyrone.