FAQ Archive - ingenie®

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I’m having difficulty making my insurance payments, what shall I do?

We understand that things are difficult at the moment due to work uncertainties, so if you are unable to make your normal insurance payments or you're having financial difficulties due to Coronavirus, we may be able to help. Speak to us on...

What happens to the self-fit box if I want to change my car?

If you need to change the car on your insurance, just speak to us on live chat and we'll go through updating your details with you.

Should I be driving at all during the pandemic?

The Government's message changed from stay at home to stay alert. You are allowed to drive, should you need to but you must make sure you are continuing to social distance. You also should not be driving with passengers who are showing...

I’m self-isolating, can I still arrange to get my black box fitted?

UPDATE: we are now starting to fit boxes again using extra precautions and safe social distancing measures. There will be a limited amount of bookings available during this time but we will continue to monitor this in line with Government...

What happens if an engineer isn’t available in my area yet?

While we’re working hard to cover all fitting appointments, there are some areas where we may not have an engineer available right now. As soon as we do, we’ll be in touch so you can book your fitting. Having a box in your car is a...

What extra safety measures will the engineer take during my fitting?

When the engineer arrives: Our engineer will give you a call to let you know he’s outside and will ask you to leave your car keys and your documents in a carrier bag on your doorstep. They will check your documents and carry out checks...

Will my black box stop working if I’m not driving currently?

Your black box will continue to stay activated in your car, however if the car isn't going to be driven for an extended period of time, it’s a good idea if you can, to turn the ignition on every now and then - just so the box is still...

Will there be reduced customer service hours during this time?

We will be doing our best to maintain normal levels of service and our call centres and customer service teams will still be available to help. Our opening hours may reduce following further instructions from the Government, but you can...

What do the heatmaps in the app show?

The heatmap is linked to your driving feedback and shows you the areas where you can improve in each driving category. If the spots on the map are red, then more harsh driving happened here. The lighter areas show where some harsh driving...

What happens if I unplug my self-fit box?

It’s part of your insurance to have a working box in your car so unplugging or interfering with the box may mean we may have to cancel your policy. This could make it harder to buy insurance in the future.

ingenie is a car insurance brand for young drivers aged 17-25. We fit a black box in your car to assess your driving style. We'll review your policy 3 times a year and those who drive well could receive a discount.

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