Throughout this notice, we and us and our means Ingenie Services Limited, underwriter means Ageas Insurance Limited, Royal & Sun Alliance Insurance Plc and Covea Insurance Plc. Your personal information means any information we hold about you and any information you give us about anyone else. It is your responsibility to ensure that all personal information you provide is accurate and complete and if you do give us anyone else's personal information, you should show them this notice, as it will also apply to them.
Some of the personal information we ask you to provide is known as sensitive personal data. This could include information relating to health, race, religion and any criminal convictions. We need to use sensitive personal data to manage your policy and to provide the services described in your policy documents (such as dealing with claims).
How we use your personal information
We will share your personal information with your underwriter. We and your underwriter will use your personal information to manage your insurance policy. This will include handling underwriting and claims, issuing renewal documents and providing renewal information to you.
We and your underwriter may have to share your personal information with other insurers, regulatory authorities, business partners or agents providing services on our or your underwriter's behalf.
We and your underwriter will share your personal information with others:
- if we or your underwriter need to do this to manage your policy including settling claims;
- for underwriting purposes;
- to prevent or detect crime (see below);
- if required or permitted to do this by law (for example, if a legitimate request from the police or another authority is received); or
- if you have given your permission.
We and your underwriter may use your personal information to prevent crime. In order to prevent crime we and your underwriter may:
- check your personal information against our own and your underwriter's databases;
- share it with fraud prevention agencies;
- share it with operators of registers available to the insurance industry to check information and prevent fraud. These include the Claims and Underwriting Exchange Register and the Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident (such as an accident, theft or loss), to the operators of these registers; and/or
- share it with the Motor Insurance Database (MID) which may be used to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at www.mib.org.uk.
Dealing with others on your behalf
To help manage your insurance policy, subject to passing relevant security questions, we will deal with you or your husband, wife or partner or civil partner or any other person whom we reasonably believe to be acting for you if they call us on your behalf in connection with your policy or if we need to contact you in connection with your policy.
We may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis to help us meet your needs.
We may use, analyse, assess or carry out research using your personal information.
We may give you information about other products and services offered by us and selected third parties, which we think may interest you.
We may contact you if you abandon or fail to complete a quotation to see if we can offer you any assistance with this.
We may also send you information via post, email, telephone and/or text message in accordance with your preferences.
Monitoring and recording
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud.
You are entitled to receive a copy of any personal information we hold about you. To receive a copy, please contact our Data Protection Officer, giving your name, address and insurance policy number together with any relevant identification e.g. copy of passport or driving licence. We may charge you a small fee for this.
If you require further information on, or wish to complain about, the way that we use your personal information, please write to the Data Protection Officer, Prospect House, Gordon Banks Drive, Trentham Lakes North, Stoke-on-Trent, ST4 4TW.
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address so that we can track unique visits to our site for analytic purposes.
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What are cookies?
Cookies are small, often encrypted text files, located in browser directories. They are used by websites to help users navigate around efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent features on a website from working.
There are a number of cookies that we use:
Strictly necessary cookies
This is used in the customer login area and is necessary in order for customers to be able to log in.
This is used to help us with the analytics of our site, which in turn enables us to make improvements to the site and improve the user experience.
- '_utma', '_utmb', '_utmc' and '_utmz'
These are used by Google Analytics to anonymously count visits to the site and tell us patterns in how the user moves around the site, again enabling us to make the site better.
We use this cookie to help with our analytics, to find out who is a new visitor to the site and who has visited the site before.
Third party cookies
Cookies for certain other services (e.g. Facebook, Twitter, DoubleClick) are set by the embedded content. We don't control these cookies so for more information we advise you to check those services' cookie policies.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorised access by others.
iAdvize uses this data in order to evaluate your use of the website, provide reports on website activity and on the history of your interaction with the site or the site representatives. iAdvize may disclose such data to third parties where required by law or where such third parties process data on behalf of iAdvize.
By using this website, you hereby explicitly agree to the collection and use of the said data by iAdvize for the purpose described above. At any time during your navigation on this site, our representatives may be monitoring your real-time navigation.
If we change the way that we use your personal information, we will advise you either when you renew or will write to you separately to let you know. If you do not agree to that change in use, you must let us know as soon as possible.