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I didn’t have all of my documents to hand at the time my box was fitted – what should I do?

We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time, just call us on 0330 678 0652 as soon as the box has been fitted. You'll then need to send us the missing documents within 28 days.

You can email copies (photos or scans) of your documents to: [email protected]

Or you can post them too:

Europa Group Ltd, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX

Make sure you include your name and reference number (which is at the top of every letter we send you). You don't have to send the original documents - copies or photos are fine.


Katey Gregory

By Katey Gregory

Katey Joined ingenie in 2014 and is in charge of all things social and content. She passed her driving test in 2015 and her first car is a Toyota Yaris T3 named Tyrone.

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ingenie is a car insurance brand for young drivers aged 17-25. We fit a black box in your car to assess your driving style. We'll review your policy 3 times a year and those who drive well could receive a discount.

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