You'll receive a message on your speed, acceleration, braking and cornering approximately every 10 days
The messages let you know how you've been driving since your last set of driving feedback messages
The driving messages show you the areas you're driving well in and where you can improve
More likely to improve score
Green (Good) messages indicate that you are driving consistently well
Light green (Okay) messages mean that in general you've been driving well, however there are areas of your driving that you need to work on before you can receive a 'Good' message
Amber (Needs Improvement) messages show areas requiring attention in order to stay safe
Orange (Unsafe) messages highlight that you urgently need to improve your driving as it's becoming a concern
Red (Dangerous) messages warn you that there is a serious problem with your driving, and that you need to take immediate action
Black (Highly Dangerous) messages are very rare. You'll only get one of these messages if you:
Drive extremely recklessly (e.g. driving excessively over the speed limit
Get an extremely high number of harsh braking and/or harsh cornering events
Get 6 Red (Dangerous) messages for speeding in the year
More likely to reduce score
What happens if I receive Red or Black messages?
Not only does receiving Red (Dangerous) messages increase the likelihood your insurance premium rising, but if you receive 3 of them in a quarter for the same driving category then we'll apply a 30 point penalty to your driving score. This 30 point penalty will remain in place until after your next price review. If you receive 6 Red (Dangerous) messages for speed then this will result in a black message.
If we notice a trend of dangerous driving or you receive more than 1 Red (Dangerous) message in the same driving category (like speed or braking), we may get in touch to talk about your driving. This would include tips on how to improve your driving, helping you work towards earning good driving discounts.
If you receive a black (Highly Dangerous) message then:
Your score will be set to zero for the rest of the quarter but you'll start the next quarter with a clean slate
You’ll get the highest increase you can for that quarter
Your policy will be put on review and unless we see a significant improvement in your driving, your insurance will be cancelled
If you receive a second highly dangerous message at any time over the year, your insurance will be cancelled
Warning: driving at unacceptably high speeds or creating an extremely high number of harsh braking or harsh cornering events may lead us to cancel your insurance with us immediately
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