You'll receive a message on your speed, acceleration, braking and cornering approximately every 10 days
The messages let you know how you've been driving since your last set of driving feedback messages
The driving messages show you the areas you're driving well in and where you can improve
More likely to improve score
Green (Good) messages indicate that you are driving consistently well
Light green (Okay) messages mean that in general you've been driving well, however there are areas of your driving that you need to work on before you can receive a 'Good' message
Amber (Needs Improvement) messages show areas requiring attention in order to stay safe
Orange (Unsafe) messages highlight that you urgently need to improve your driving as it's becoming a concern
Red (Dangerous) messages warn you that there is a serious problem with your driving, and that you need to take immediate action
Black (Highly Dangerous) messages are very rare and are the result of the most serious cases of dangerous driving. You’ll only receive one of these messages if you:
Drive extremely recklessly e.g. driving 30mph over the speed limit
Receive 6 Red (Dangerous) messages for speeding in the year
More likely to reduce score
What happens if I receive Red or Black messages?
Important
Not only does receiving Red (Dangerous) messages increase the likelihood your insurance premium rising, but if you receive 3 of them in a quarter for the same driving category then we'll apply a 30 point penalty to your driving score. This 30 point penalty will remain in place until after your next price review. If you receive 6 Red (Dangerous) messages for speed then this will result in a black message.
If we notice a trend of dangerous driving or you receive more than 1 Red (Dangerous) message in the same driving category (like speed or braking), we may get in touch to talk about your driving. This would include tips on how to improve your driving, helping you work towards earning good driving discounts.
Important
If you receive a black (Highly Dangerous) message then:
- Your score will be set to zero until after your next quarterly price review – when your score will be reset
- You’ll receive the highest increase in price you can for that quarter
- We'll call you to discuss your driving, and send you a letter that explains everything
- Your policy will be put on review and unless we see a significant improvement in your driving your policy will be cancelled
- If you go on to receive a second black (Highly Dangerous) message at any time throughout the year then your insurance policy will be cancelled
Warning: Driving at unacceptably high speeds may lead us to cancel your insurance with us immediately.