If your car has recently been in the garage and you think this might have affected your feedback, just fill in this form and we’ll be happy to check this for you.
You'll need to have the following documents ready at your box fitting:
You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email [email protected]. You'll need to give us 24 business hours' notice or there's a £50 late charge.
We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time, just call us on 0330 678 0652 as soon as the box has been fitted. You'll then need to send us the missing documents within 28 days.
You can email copies (photos or scans) of your documents to: [email protected]
Or you can post them too:
Europa Group Ltd, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
Make sure you include your name and reference number (which is at the top of every letter we send you). You don't have to send the original documents - copies or photos are fine.
Once you’ve cancelled your policy we’ll send you an email with a Freepost label to send the self-fit box back to us. All you need to do is:
1) Place the box inside an envelope
2) Print out the Freepost label at the bottom of the email
3) Post your box back to us
Once your insurance has been cancelled, we’ll send you an email with a Freepost label to send the self-fit box back to us. All you need to do is:
1) Place the box inside an envelope
2) Print out the Freepost label at the bottom of the email
3) Post your box back to us
Please note: this FAQ includes advice on driving abroad based on current Brexit information.
If you plan to use your car outside the UK after Britain leaves the EU, you’ll need to have a Green Card.
ingenie will get your Green Card directly from your insurer and post this to your home address. To request your Green Card please call us on 0330 678 0652 14 days’ before you plan to travel so we can process this for you.
If your insurance is still active with us, we won't be able to send you your proof of no claims - as this will still be in use on the policy. But once your insurance has ended, we'll send out any proof of no claims you've earned within 48 hours.
You can use your renewal document as proof of no claims before you get your official document from us, as long as you haven’t made any claims.
When it comes to mileage, you're in control. When you fill out our quote form, tell us how many miles you think you'll drive over the year. Our handy calculator will help you work out an estimate.
It's really important that you're as accurate as possible because if it looks like you're going to drive more than you've estimated, you'll need to buy more miles. Don't forget to include any additional driver's miles in your estimate.
If you would like to add more miles - just call us on 0330 678 0652. If you use up all your miles, we'll get in touch to let you know you need to buy more. If you continue to drive over your estimate your insurance could face cancellation.
The cost of buying more miles varies and remember there's a £25 admin charge for making a change to your insurance.
Hey, things change. If you need to change the car on your insurance, just give us a call on 0330 678 0652 and we'll go through updating your details with you.
Keep in mind that the car is part of how our insurers work out how much your insurance will cost, so you may need to pay some extra - or we might even give you money back. If you're planning on buying a new car, it's worth checking how much of a difference that might be before committing.
There’s a £25 admin charge for making changes to your insurance.
If you’ve got a self-fit black box, we’ll advise you whether you can still use it in the new car or if you need to switch to a fitted box. In most cases you’ll be able to take your self-fit box with you and plug it into your new car. If you need help finding the OBD port, you can use the location checker on our help page.
If you cancel your policy before the end of the first policy year, you’ll need to pay some cancellation fees. If you’ve got a fitted black box you’ll pay up to £175 to cover the cost of the black box and its fitting.
You only earn a No Claims Discount for a full year of insurance, so cancelling does mean no NCD for that year.
You can see the list of possible charges here.
If you’d like to add someone to your insurance for temporary cover, just give us a call on 0330 678 0652 and we’ll look into that for you.
With ingenie, you can have a maximum of 3 named drivers on your insurance.If you want to add a named driver just call us on 0330 678 0652.
Yes, you’re insured from your insurance start date, even if you haven’t had the black box fitted.
We’ll send out your self-fit box within 14 days of you buying your policy, and you’ll need to fit this to your car within 10 days of receiving the box.
If you need a fitted black box, we’ll contact you the day after you buy your insurance to arrange your box fitting, which will need to happen within the first 10 days of your insurance starting.
When you leave ingenie, the black box in your car becomes your property. If you’ve got a self-fit box, we’ll send you a Freepost label to send the box back to us as the box can be reset and used again. It’s good to recycle!
If you've got a fitted black box, you don’t need to have it taken out because we deactivate it remotely so it stops collecting data. If you’d like the box to be removed by one of our engineers, it costs £85 and you just need to call our box fitting team on 0330 024 1086.
Find out more about our charges.
You can take out breakdown cover with ingenie for £64 a year. Our breakdown partners are Intana (for policies starting before 1st June 2018) and Call Assist (for policies starting after 1st June 2018) and they give you:
If you paid by instalments, your insurance will automatically renew on the policy end date – so you’ll need to call us to let us know if you don’t want to renew.
If you paid in full, your insurance will automatically expire on the policy end date (if you don’t call us to renew). You’ll get a reminder email about 17 days before the end date, with all the new details of your renewal policy, so there’s time to make up your mind. We’ll be sorry to lose you!
We’ll upload all of your documents into your policy account within 2 hours. Your Certificate of Motor Insurance will be added to your account once your black box has been fitted.
To see your documents, go to My account and log in to your policy account. You’ll see your policies in a list - click Manage my policy next to the policy you want to view. Your documents will be displayed at the top of the page.
Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we'll upload proof of your NCD to your policy account once your policy is finished.
Yay! Congratulations, you rock. Just let us know as soon as possible so we can update your details and get you on the road. To do this, go to My account and log in to your policy account. In the quick links section click Amend my details and then select Change of drivers from the Description of your change drop down.
If you prefer, you can give us a quick call on 0330 678 0652 instead - then you can get straight in the car, fully insured and ready to go.
FYI: it’s very likely your insurance will go up when you change from a provisional to a full driving licence. This is because you’ll be driving by yourself for the first time and will probably be doing a lot more miles than when you were a learner driver, increasing your risk of having a crash.
We’ll upload your renewal quote to your policy account about 17 days before your insurance is due to end. Lots of things go into calculating this quote - how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.