Make a claim

If you need to make a claim, our dedicated claims management team is on hand 24 hours a day, 7 days a week. Call the team on:

0330 303 0021 Please note this number is strictly for the use of ingenie customers who need to make a claim, or report a crash/incident that they have been involved in.

Stolen car recovery

If your car is stolen, you will need to obtain a Crime Reference Number from the Police and you should then call us - we will co-operate with the police to help recover your vehicle.

0330 303 0021 Please tell your ingenie claims advisor that you need to report your car as stolen.

Windscreen claim

If you need to arrange for your windscreen to be repaired or replaced, please contact us on:

0330 303 0024 All you have to pay is £75 if your windscreen is replaced or £20 if it is repaired. Your No Claims Discount won’t be affected when you make a windscreen claim.

Our 10 step guide to help you in the event of a crash

Ask the other drivers involved for their names, addresses and telephone numbers.
Request the name of their insurers and if possible their Policy or Certificate number.
Make a note of the vehicle registration numbers, along with the make, model and colours of the other vehicles involved.
Make a note of the weather conditions.
Make a note of any injuries or damage to other vehicles/property.
Ask for the names, addresses and telephone numbers of any witnesses before they lose interest and leave the scene.
If the police attend the scene, obtain the address of the police station and if possible their reference number.
If you have a camera, it may help us if you are able to take pictures before the vehicles and property are moved.
It may also help if you make a sketch plan of the accident while the details are fresh in your mind.
At the scene, don’t discuss whose fault the accident seems to have been and don’t apologise or admit any fault or liability.

Other pages you may find useful

Retrieve a quote

Existing Customer

Driving feedback
Amend my policy
My account details
Make a claim
Stolen car recovery

Customer login

Who is ingenie for?

Young drivers aged 17-25